Effective Date: October 6, 2025
Last Updated: October 6, 2025

  1. Introduction

Quarete Pty Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our website [www.wellnesstraveldirectory.com] (“Website”) and related services.

We are based in Australia, but our services are offered globally. Accordingly, this Privacy Policy is designed to comply with:

  • Privacy Act 2020 (New Zealand)
  • Privacy Act 1988 (Australia) and the Australian Privacy Principles (APPs)
  • General Data Protection Regulation (GDPR) (EU/UK)
  • California Consumer Privacy Act (CCPA) & California Privacy Rights Act (CPRA)
  • Other applicable global data protection and ePrivacy regulations

You may contact us via email or through our online contact form (see Section 13). Our postal address is available on request if required.

By using our Website, you agree to the practices described in this Privacy Policy.

  1. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, email address, phone number.
  • Account Information: Username, password, advertiser profiles.
  • Payment Information: Billing address, payment details (processed via secure third-party providers).
  • Business Information: Business name, services, location, categories selected.
  • Technical Information: IP address, browser type, device information, usage statistics.
  • Cookies & Tracking Data: Behavioural data collected through cookies, analytics, and tracking technologies.
  1. How We Collect Information
  • Directly from you when you register, submit a listing, or contact us.
  • Automatically through cookies and analytics when you use our Website.
  • From third-party service providers (e.g., payment processors, analytics tools).
  1. How We Use Information

We use personal information to:

  • Provide and improve our services.
  • Manage advertiser accounts and process payments.
  • Respond to enquiries and provide customer support.
  • Send service updates, newsletters, and promotional communications (where consented).
  • Analyse website usage and improve functionality.
  • Detect and prevent fraud or misuse of our services.
  • Comply with legal obligations.
  1. Legal Basis for Processing (GDPR/EU & UK Users)

If you are located in the European Union or United Kingdom, we rely on the following legal bases for processing:

  • Consent – where you agree to receive marketing or accept cookies.
  • Contract – where processing is necessary to provide our services.
  • Legal Obligation – where we must retain data for tax or regulatory purposes.
  • Legitimate Interests – such as fraud prevention, site improvement, and customer support.
  1. Disclosure of Information

We may share information with:

  • Service Providers: Hosting, payment processing, email, and analytics providers.
  • Legal Authorities: Where required by law or to protect our rights.
  • International Transfers: Your information may be transferred outside your country, including to jurisdictions with different data protection laws. We take reasonable steps to ensure recipients provide adequate safeguards (e.g., contractual clauses, trusted providers).

We do not sell personal information to third parties.

  1. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality.
  • Analyse traffic and performance.
  • Personalise user experience.
  • Deliver relevant advertising.

By using our Website, you consent to our use of cookies in accordance with applicable laws (including EU ePrivacy Directive and GDPR). You may manage or disable cookies in your browser settings.

For EU/UK visitors, we display a cookie consent banner to obtain your preferences.

  1. Your Rights

Depending on where you live, you may have the following rights:

New Zealand & Australia:

  • Access and correction of your personal information.

EU/UK (GDPR):

  • Access, correction, deletion, restriction of processing, portability, objection, and withdrawal of consent.

California (CCPA/CPRA):

  • Right to know what personal information we collect, use, and disclose.
  • Right to delete personal information.
  • Right to opt-out of the “sale” or “sharing” of personal information.
  • Right to non-discrimination for exercising your privacy rights.

To exercise your rights, please contact us (see Section 13).

  1. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy or to comply with legal and contractual obligations.

  1. Security of Information

We use appropriate technical and organisational measures to protect personal information, including encryption, secure servers, and restricted access.

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

  1. Children’s Privacy

Our Website is not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information about a child, please contact us immediately.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Significant changes will be communicated via email or a notice on our Website.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, you can contact us through either of the following:

If you would prefer to contact us by post, you may request our registered office address via email or the contact form, and we will provide it.

If you are not satisfied with our response, you may lodge a complaint with:

  • New Zealand: Office of the Privacy Commissioner – www.privacy.org.nz
  • Australia: Office of the Australian Information Commissioner – www.oaic.gov.au
  • EU/UK: Your local data protection authority.
  • California: California Privacy Protection Agency.